At 911VPS, our goal is to deliver dependable and satisfactory VPS hosting services to all our clients. However, we recognize that there may be occasions where you need to request a refund. This Refund Policy outlines the terms and conditions governing refunds for our VPS hosting services.
Refund Eligibility
Refunds are available only within the initial 24 hours of purchasing a new VPS hosting plan. The eligibility period may vary based on the specific terms of your service plan.
Refunds are not applicable for renewals, upgrades, or additional services purchased after the initial sign-up.
Situations Eligible for Refund
Service Failure: If our VPS hosting services fail to meet the specifications detailed in your service plan and we cannot resolve the issue within a reasonable timeframe.
Billing Errors: We will issue a refund for any overbilling or incorrect charges.
Cancellation: If you cancel your VPS hosting plan within the eligible refund period and meet the criteria outlined in this policy.
Situations Not Eligible for Refund
Terms Violation: Refunds will not be issued if the request results from a violation of our Terms of Service or Acceptable Use Policy.
Resource Usage: Refunds will not be granted due to dissatisfaction with resource allocation or usage limitations, as these are clearly defined in our service plans.
Third-Party Software: We do not refund the cost of third-party software licenses or services purchased through our platform.
Refund Procedure
To request a refund, you must submit a written request to our billing department within the eligible refund period.
Refund requests will be reviewed and processed within 7 business days.
Approved refunds will be credited back to the original payment method used for the purchase.
Partial Refunds
Partial refunds may not be issued based on the unused portion of the service term.
Dispute Resolution
If you believe you are entitled to a refund and your request has been denied, you can contact our customer support team to escalate the issue for further review.
Changes to Refund Policy
We reserve the right to update or amend this Refund Policy at any time. All changes will be effective immediately upon posting on our website.
If you have any questions or require clarification regarding our Refund Policy, please reach out to our customer support team at info@911vps.com.
By using our VPS hosting services, you acknowledge that you have read, understood, and agreed to this Refund Policy.
5th Jun 2024
911VPS
info@911vps.com